Dear US Consumer Product Safety Commission,
I want to thank you for your response to our concerns about the recent crib recall. When I saw this on the news, I made an immediate call with concerns that the crib we own is doing the same thing these cribs being recalled were doing. It isn't the same brand, but it looks just like those being recalled. You asked me dozens of questions over the phone, took my information and I thought that would be the end of it. No, when you failed to reach me by phone because you had my number wrong, you then made an effort to find my home with the wrong address as well. You and I were both surprised when you showed up at my door. I appreciate you coming in and taking an hour and a half out of my your day to take a hundred pictures of the crib, and ask a million more questions about how many times we took the crib apart and put it back together, did we follow the instruction manual when assembling the crib, how long had it been in use. You asked questions about me, my children, my dog (oh wait, we don't have a dog), about what we eat, how often I go to the bathroom, etc. You then called a couple of different times with more questions about did I follow the instruction while assembling the crib, how much I weigh, etc. You even sent me a link to the crib company so I could order new parts. I appreciate your thorough investigation and thank you for this email:
Mrs. (My Name) ,
The compliance officer in charge of cribs looked at my report and the pictures I enclosed. She believes the cribs drop side rail needs to be turned around. The side that is facing you now needs to be turned to face the mattress. I am enclosing her notes and the manual for the crib.
Sherri Queen (name has been changed)
Investigator
US Consumer Product Safety Commission
11400 S. 63 E #105
Sandy, UT 84070
801-619-6920
Fax: 866-857-9963
I'm just glad to know this can be easily fixed.
Sincerely,
Mrs. (My Name)
Oh, and Merry Christmas!
4 now let's hear it from you:
Wow. I thought they were going to reject your claim based on the fact that you weigh to much to be sleeping in the crib.
hehehehe, Shauna is a scream. Sharon thank you for all your great posts. I love 'em!!
Too much hassle for me. If I were you, I would call her and ask her a million probing questions about how long she has worked there and what her social security number is.
Wow! They really showed up at your door? I guess that's better than ignoring you. Why the person couldn't have told you when he was there and helped you turn it around, I don't know, but I suppose it's good information anyway. And nice of them to send you the manual. It does make me wonder what kind of crib we have.
Thanks for the info. :-)
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